Privacy Policy

Effective Date: 2024-04-28

1. Introduction

Welcome to Instelligence.io (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Submit information through our website forms,
  • Engage with us through third-party platforms (such as LinkedIn, Facebook, or other social media),
  • Or otherwise provide information to us directly or indirectly.

By using our website or interacting with us, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Any other information you provide voluntarily through forms, emails, or other means.

We may also collect limited information from third parties (e.g., if you fill out a form on LinkedIn or interact with a Facebook campaign), including:

  • Name
  • Contact details
  • Company or organisation details
  • Public profile information.

We do not knowingly collect sensitive personal information unless expressly required and with your explicit consent.

3. How We Collect Information

We collect your personal information:

  • When you fill out a form on our website (e.g., contact forms, enquiry forms, subscription forms),
  • When you interact with us via social media platforms,
  • When you provide information to us during sales or support conversations,
  • When you respond to our advertisements or marketing activities hosted on third-party platforms (e.g., LinkedIn lead forms, Facebook ads),
  • When you otherwise contact or engage with us.

We may also receive information about you from trusted partners, publicly available sources, or referrals, but only if legally permitted.

4. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries,
  • Provide you with the products or services you requested
  • Deliver or arrange service and product orders from third parties,
  • Send information or communications you have requested (e.g., newsletters, quotes, service information),
  • Follow up regarding submissions made through our website or third-party platforms,
  • Improve our services, website, and customer experience,
  • Carry out marketing and promotional activities (where legally permitted),
  • Meet any legal obligations.

We will only use your personal information for the purpose it was collected, or for a directly related secondary purpose that you would reasonably expect.

5. Data Storage and Processing

All personal information collected by Instelligence.io is stored securely and processed within Australia.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. If information is ever handled by a trusted service provider (for example, website hosting, CRM systems, or marketing software providers), we ensure that they are also subject to strict data protection obligations.

6. Disclosure of Information

We do not sell, rent, or trade your personal information to any third parties. We may disclose your information to:

  • Service providers who assist in the operation of our business (e.g., IT support, CRM platforms, email marketing providers),
  • Legal or regulatory authorities if required by law,
  • Third parties with your consent or at your direction.

All disclosures are strictly limited to what is necessary.

7. Third-Party Sites and Services

Our website and communications may include links to third-party websites or services (such as LinkedIn, Facebook, or others). We are not responsible for the privacy practices or content of those third-party sites. We recommend you review the privacy policies of those platforms before providing any personal information.

When you submit information to us via third-party sites (such as filling in a LinkedIn form), that information is treated by us in accordance with this Privacy Policy once received.

8. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you,
  • Request correction of your personal information if it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us at privacy@instelligence.io.

We will respond to your request within a reasonable timeframe and may require you to verify your identity before we act.

9. Marketing Communications

If you have given us permission, we may send you marketing communications.

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We encourage you to review this page periodically for any updates.

Your continued use of our website and services after changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact:

Instelligence.io
Email: privacy@instelligence.io