Running Proxmox well in production requires consistent attention: monitoring, patching, backup verification, capacity reviews, and incident response. Our managed services wrap all of that into a predictable monthly engagement — with senior engineers on call, not a help-desk tier.
We work as an extension of your team. You keep visibility and control; we handle the operational load.
What's covered
Proactive monitoring
Node health, storage utilisation, cluster quorum, backup job outcomes, and service availability — 24×5 or 24×7 depending on tier.
Patch management
Scheduled updates for Proxmox VE, Proxmox Backup Server, and Proxmox Mail Gateway — tested in staging where available, applied in controlled maintenance windows.
Backup verification & restore tests
Automated backup job monitoring plus periodic restore tests to confirm recoverability — because a backup you haven't tested isn't a backup.
Capacity planning
Quarterly reviews of CPU, RAM, and storage trends with forward projections and recommendations — before you run out, not after.
Incident response
Defined SLAs for critical, high, and standard incidents. Engineers who know your environment pick up your ticket — not a generic support queue.
Security hardening
Ongoing hardening aligned to ASD Essential 8 where applicable — host-level controls, access management, and audit logging.
Service tiers
Standard, Plus, and Enterprise tiers are available. The right tier depends on workload criticality, support hours required, and risk tolerance — we'll help you pick during scoping.
- 24×5 monitoring
- Business hours
- Quarterly health review
- 4-hour critical SLA
SMEs with non-critical infrastructure
- 24×7 monitoring
- Extended hours
- Monthly health review
- 2-hour critical SLA
Organisations with production-critical workloads
- 24×7 proactive
- Priority on-call
- Weekly reporting
- 1-hour critical SLA
MSPs and high-availability environments